Private Members Club
Website: www.thegrassmonkey.co.za
Last Updated: 11 December 2025

The Grass Monkey Private Members Club (“TGM”, “we”, “us”, “our”) is committed to protecting the privacy and personal information of its members and website users. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

By accessing our website or applying for membership, you consent to the practices described in this Privacy Policy.

1. SCOPE OF THIS POLICY

This Privacy Policy applies to:

• Visitors to the TGM website

• Applicants for membership

• Registered members of The Grass Monkey Private Members Club

This policy should be read together with our Terms & Conditions and any other club policies.

2. PERSONAL INFORMATION WE COLLECT

We may collect and process the following categories of personal information:

• Full name and surname

• Date of birth and age confirmation

• South African ID number or alternative lawful identification

• Contact details (email address, phone number)

• Residential or delivery address

• Membership account credentials

• Order, reimbursement, and allocation history

• Communication records with the club

• Technical information such as IP address, browser type, and device data

We do not knowingly collect personal information from persons under the age of 18.

3. HOW WE COLLECT PERSONAL INFORMATION

Personal information is collected when you:

• Register for membership

• Complete verification processes

• Submit product requests or reimbursements

• Communicate with us via email, website forms, or support channels

• Use or interact with our website

Information may also be collected automatically through cookies and similar technologies.

4. PURPOSE OF COLLECTION

We collect personal information strictly for legitimate club-related purposes, including:

• Verifying eligibility and membership status

• Complying with legal and constitutional requirements

• Processing reimbursements and allocations

• Managing member accounts

• Facilitating collection or delivery within the private domain

• Communicating operational, service, or policy updates

• Maintaining website security and preventing fraud

• Record-keeping and internal administration

5. LAWFUL BASIS FOR PROCESSING

Personal information is processed on the basis of:

• Member consent

• Performance of the membership agreement

• Compliance with legal obligations

• Legitimate interests of operating a private members club

6. DISCLOSURE OF PERSONAL INFORMATION

TGM does not sell, rent, or trade personal information.

Personal information may only be shared with:

• Essential service providers (such as private couriers or payment processors)

• Verification or compliance service providers

• Legal or regulatory authorities where required by law

All third parties are required to uphold confidentiality and POPIA-compliant data protection standards.

7. DATA STORAGE & SECURITY

We implement reasonable technical and organisational safeguards to protect personal information against:

• Loss

• Unauthorised access

• Unlawful processing

• Accidental damage or destruction

Access to personal information is restricted to authorised personnel only. Information is retained only for as long as necessary to fulfil its purpose or meet legal requirements.

8. COOKIES & WEBSITE TRACKING

Our website may use cookies and similar technologies to:

• Enable core website functionality

• Improve user experience

• Monitor website performance and security

You may disable cookies through your browser settings; however, this may limit access to certain member-only features.

9. MEMBER RIGHTS UNDER POPIA

In terms of POPIA, members have the right to:

• Request access to their personal information

• Request correction or updating of inaccurate information

• Object to the processing of personal information

• Request deletion of personal information where legally permissible

• Lodge a complaint with the Information Regulator of South Africa

Requests may be submitted using the contact details below and will be handled within a reasonable timeframe.

10. DATA BREACH PROCEDURE

In the event of a data breach that poses a risk to personal information, TGM will:

• Take immediate steps to contain the breach

• Notify affected members where required

• Comply with reporting obligations under POPIA

11. CHANGES TO THIS PRIVACY POLICY

TGM reserves the right to amend this Privacy Policy at any time. Updates will be published on the website and become effective immediately. Continued use of the website or membership constitutes acceptance of the updated policy.

12. CONTACT INFORMATION

THE GRASS MONKEY PRIVATE MEMBERS CLUB (PTY) LTD
Email: support@thegrassmonkey.co.za
Website: www.thegrassmonkey.co.za